What is exclusions?

It is a program in terms whereof a player who wishes to be excluded from participating in gambling may do so in writing.

It is a voluntary process whereby a person with a gambling concern can have themselves excluded from specific gambling venues, or from accessing gambling products provided by particular providers.

If you or anyone you know (family member, friend, employee) has a gambling problem, we can help.  Contact us here.

Request for self-exclusion

  • The Board

  • The licensee

  • The court

Information required accompanying the request for self-exclusion

  • Name
  • Copy of the ID or passport
  • Contact details
  • Telephone and fax number
  • Digital photograph
  • Duly completed request for exclusion form


Assistance in respect of self-exclusion requests may be sought from the following:

  • Casinos security department
  • Board law enforcement department

Non-compliance with self-exclusion

It is the responsibility or the player who requested to be excluded from participating in gambling to ensure that he or she complies with the terms of the self-exclusion. In case of non-compliance the punter may be denied access to gambling and in certain circumstances in addition a charge of trespassing.

Upliftment of the self-exclusion order

Requests for upliftment of the self-exclusion order will only be considered once the self-exclusion order has been in force for a period of six months and the player proves that he or she has attended counseling sessions.